Currently
Customer Success and Quality Assurance at Travelden.
CRM governance, SOP design, client feedback structuring, escalation frameworks, and team training. Since July 2024.
Tools I use daily
JIRA
Metabase
HubSpot
Zendesk
Zoho
Earlier
2023–24
Customer Success Manager, Account Mgmt · BrassHQ
B2B client liaison; customer and market research feeding directly into product strategy.
2021–23
Customer Success Specialist · Caret / Paystack
Rebuilt merchant refund workflows via the internal API — part of a 40% improvement in retention.
2020–23
Community & Customer Support Manager · OPEN
Ran a 33,000-member, multi-country community; direct collaboration with the CEO.
Some of the teams I’ve worked with
Next
Extrafemi